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  Public Ticket #1264312
Installing demo
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  • Helicoidee started the conversation

    Hello,

    I just installed a fresh Wordpress (4.8.1–fr_FR) and your template (Yve) with the recommended plugins.

    Unfortunately, I got an error when using "One click import demo". And the site does not looks at all as the demo (no pictures...).

    Here is the "Import demo log file".

    ---Downloaded files---
    The import files for: Demo 5 were successfully downloaded!
    Initial max execution time = 120
    Files info:
    Site URL = http://lochak.cluster015.ovh.net/lemoaletdaumas.com
    Data file = /home/lochak/www/lemoaletdaumas.com/wp-content/uploads/2017/08/demo-content-import-file_2017-08-04__09-17-23.xml
    Widget file = /home/lochak/www/lemoaletdaumas.com/wp-content/uploads/2017/08/demo-widgets-import-file_2017-08-04__09-17-23.json
    Customizer file = /home/lochak/www/lemoaletdaumas.com/wp-content/uploads/2017/08/demo-customizer-import-file_2017-08-04__09-17-23.dat
    Redux files:
    not defined!
    ---Importing widgets---
    Error: Widget import data could not be read. Please try a different file.
    ---Importing customizer settings---
    Error: The customizer import file is not in a correct format. Please make sure to use the correct customizer import file.
    ---pt-ocdi/after_import---
    

    Do you have an idea of what I should do to load your demos ?

    And is it mandatory/recommanded to buy a "Visual Composer" licence for using your theme ?

    Best regards,

    Alexandre

  •  19
    Rodrigo replied

    Hello,

    I tested the theme with the latest WP release (4.8.1) and everything is working correctly.
    That must be some issue with your webhost.
    You can confirm here: http://poopy.life that the theme is indeed importing the demos without any issues.
    Try contacting your webhost, maybe they have some kind of limitation on their end.

    About Visual Composer, you don't need to buy a license, it's only for the theme author.

    Best regards

  • Helicoidee replied

    Hello,

    I finally succeed. I made a few reset of the website before being able to make it work properly (Thanks to WordPress Reset). Maybe because I have activated the recommended extensions in a different order every time... until it finally worked.

    It definitely wasn't an issue with my webhost (ovh).

    Thank you for the information about Visual Composer.

    Best regards,

    Alexandre

  • Helicoidee replied

    Hello,

    It looks like Visual Composer is disabled when editing portfolio items. (It works when editing pages). Do you have an idea on how to fix it ?

    Best regards,

    Alexandre

    Attached files:  Capture d’écran 2017-08-06 à 10.35.35.png
      Capture d’écran 2017-08-06 à 10.32.56.png

  •  19
    Rodrigo replied

    Hello,

    You have to open Visual Composer settings and enable it to work with portfolio pages.
    Check the video I attached.

    Best regards

    Attached files:  vc.mp4

  • Helicoidee replied

    Hello,

    Thank you for the answer, it works great now. (But I wasn't able to open the video included).

    Thank you for this nice theme and quick support.

    Best regards,

    Alexandre

  •  19
    Rodrigo replied

    No problem,

    Best regards

  • KamWol replied

    Hello,

    I've got exactly the same issue as Helicoidee with template Yve

    brand new installation of WP 8.4.1 (hosting: OVH), installed all recommended  plugins and I can not install Demo 5. After a failed installation with "One click import demo" I receive the same message as Helicoidee. 

    I've tried to reset few times the website (WordPress Reset plugin) but without result.

     

    If Rodrigo is not able to help, maybe Helicoidee will give more details as he successfully installed the Demo 5?

    Best regards,

    Kamil

  •  19
    Rodrigo replied

    Hi,

    This theme uses the "One Click Import Demo" plugin to import the demos.
    I tested it several times, and everything is working.
    You can test it for yourself by creating a temporary installation here: http://poopy.life

    Since you have the same webhost (OVH) as Helicoidee, it seems that the webhost is at fault.

    If you want, send me an admin login via email (hello@wearekllr.com), and we will install the demo manually.

    Best regards

  • Helicoidee replied

    Hi,

    I didn't take track of what I did before it finally worked.

    Try :

    1 - uninstall theme and site reset

    2 - activate all the extensions 

    3 - install theme

    4 - import demo

    If it doesn't work, start again in the following order : 1,3,2,4

    Good luck,

    Alexandre

  • KamWol replied

    Thank You for Your help.

    The problem in fact is probably related to the OVH rather than to the template.

    Finally I uploaded the demo to my other site and then moved it using WP Duplicate plugin.

    The most interesting is that both sites were hosted by OVH :)


    Regards,

    Kamil